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Stryker has issued the following latest update on the Stryker network disruption and progress on restoration following the cyber attack.
Safety of our products
All Stryker products across our global portfolio, including connected, digital, and life-saving technologies, remain safe to use. This event was contained to Stryker’s internal Microsoft environment, and as a result it did not affect any of our products—connected or otherwise. Stryker, much like any Fortune 300 company, has embedded policies and procedures for cybersecurity assurances for our products in the field. This process at Stryker provides additional assurances that no potential vulnerabilities or risk of exploitation related to our connected products exist. Per our standard protocols, we have leveraged this process to confirm that our connected products were not impacted by the incident and remain safe to use.
Communicating with your Stryker Sales Representatives
It is completely safe for Stryker sales representatives to be onsite in hospitals and facilities. It is also safe for you to communicate by phone or e-mail with Stryker personnel. The event only affected Stryker’s internal Microsoft corporate environment. This was not a ransomware attack, and there is no evidence of malware deployed to our systems. The incident has been contained, and we are now in the restoration process, which is progressing steadily.
Supply, ordering and shipping
We are working closely with our global manufacturing sites to manage operations and mitigate potential impacts, supported by our robust resiliency and business continuity plans. We are actively bringing our electronic ordering systems back online. In the meantime, your Stryker Sales Representatives will be working with you and your distributors directly in an effort to bring you replenishment product through manual ordering where that option exists. Orders placed prior to the disruption will be reconciled as systems are restored, and electronic orders placed during the disruption will process once systems are back online, and supply is flowing normally.
Next steps
We are prioritizing restoration of systems that directly support customers, ordering and shipping. Our core transactional systems are already on a clear path to full recovery, and we will continue to provide updates as progress is made. There is nothing more important to us than the customers and patients we serve, and we are grateful for your continued support and partnership.
Date: 16 March